NOREN · Legal
Specified Commercial Transactions Act Notice
Last revised: 2026-05-16
This statement is provided in accordance with Article 11 of the Act on Specified Commercial Transactions.
Seller
Miki Matsushima (trading as NOREN)
Incorporation as RADEN Co., Ltd. is planned for January 2027. This information will be updated upon incorporation.
Operational Officer
Miki Matsushima
Address
501 Burg Hakata Ekimae, 3-18-8 Hakataekimae, Hakata-ku, Fukuoka 812-0011, Japan
Phone
+81-50-1793-3827
(Business hours: weekdays 10:00–18:00 JST. Email is preferred for most inquiries.)
customer-support@noren-trip.com
Website
Price
The price shown on each Experience page (Japanese Yen, tax included).
Due to exchange rates at the time of payment and card-issuer foreign-exchange fees, the actual charged amount on cards issued outside Japan may differ from the displayed amount.
Additional Costs
- Communication fees (data usage for accessing the Service is the User's responsibility)
- Transportation to the meeting point (not included in the experience price by default; see the individual Experience page)
- Personal food, drink, and souvenir expenses during the experience (unless specifically noted otherwise on the Experience page)
Application Period
Until the booking deadline shown on each Experience page.
Service Delivery
The experience is provided on the date and time booked by the User, at the location designated by the relevant Organizer or Host. Specific date, time, and location are stated in the booking confirmation email.
Payment Methods
Credit card payments (processed by Square).
Supported card brands: Visa / Mastercard / American Express / JCB / Diners Club / Discover
Payment Timing
Payment is processed at the time of booking submission.
Cancellation, Changes, and Refunds
Cancellations by the User
Cancellation fees are governed by the individual cancellation policy set for each Experience. Before submitting a Booking, please review the cancellation terms stated on each Experience page. By completing a Booking, you are deemed to have agreed to that Experience's cancellation policy.
For reference, an example of the standard template that NOREN provides is shown below. Many Experiences follow this template; some may set different terms depending on the nature of the Experience.
| Cancellation Timing | Cancellation Fee under the Standard Template |
|---|---|
| Up to 7 days before the experience | Free |
| 2 days before to the day before | 50% of the experience fee |
| Day of the experience / no-show | 100% of the experience fee |
The above is a reference depiction of the standard template; the actual applicable terms are those stated on each Experience page. High-fee tours, Experiences requiring preparation costs, private bookings with a participant cap, and similar offerings may have different earlier-deadline or stepwise-fee terms.
Cancellations by the Host or Organizer
If the Experience is cancelled at the discretion of the Host or Organizer, the User will, as a general rule, receive a full refund. Where a reschedule is feasible, arrangements will be made with the User's consent.
Cancellations Due to Force Majeure
If the Experience cannot be conducted due to weather, natural disaster, significant transportation disruption, infectious disease, or other force majeure, the handling follows the individual terms stated on each Experience page. Force-majeure response policies (full refund / reschedule / partial refund, etc.) vary by Host or Organizer, so please review each Experience page before submitting a Booking.
Refund Fees and Timing
Payment service provider fees, foreign-exchange differences, and remittance fees may be deducted from refunds. Refund completion may take time due to the processing periods of the payment service provider and the card issuer (typically 2 weeks to 2 months).
Disclaimer Regarding Experience Quality
The quality, content, and safety of each experience are provided at the responsibility of the relevant Organizer or Host. NOREN provides the booking platform; it is not itself the provider of the experiences.
Handling of Personal Information
Please refer to our separate Privacy Policy.
System Requirements
- Supported browsers: Google Chrome, Safari, Firefox, Microsoft Edge (latest version and up to two versions behind)
- Supported operating systems: Windows, macOS, iOS, Android (within their support windows)
JavaScript and cookies must be enabled.