Host Compensation Guideline

This Guideline sets out the standard handling of Host Compensation and NOREN's fees, which Articles 9 and 10 of the Host Terms of Service state are "set out separately."

1. Bookings covered

This Guideline applies to bookings for Experiences that were made on NOREN's booking pages and paid for through NOREN.

Experiences whose bookings are taken on a partner's booking page (an external website), listing-only stays, and anything else for which NOREN does not receive the fee are not covered (and no NOREN fee applies).

2. Standard fee rate

NOREN's fee is 20% of the amount paid by the guest. There is no monthly charge.

The amount on which the fee is charged includes all of the following:

• The Experience fee (price per person × number of guests, or the price per group; for bookings where a menu was chosen, the price of that menu)
• The fees for any options the guest selected

If the amount is reduced — for example, when an option is removed at the time the booking is approved — the fee is charged on the reduced amount.

3. How Host Compensation is calculated

Host Compensation = amount paid − NOREN's fee (20%)

• Example: a booking of ¥8,750 → fee ¥1,750, Host Compensation ¥7,000
• Fractions of a yen in the fee are rounded to the nearest yen.
• Payment service provider fees and foreign-exchange losses are borne by NOREN and are not deducted from Host Compensation.
• Where NOREN has provided an additional service at the Host's request (such as arranging an interpreter), its cost is deducted from Host Compensation, limited to amounts the Host approved before the service was provided.

When an option is handled by another Host

If an option is assigned to another Host (a partner Host), the fee for that option becomes that Host's compensation. The 20% fee is applied to each amount separately.

4. Payment timing and method

• Timing: Payment is made by the last day of the month following the month in which the Experience took place (for example, an Experience held on 10 September is paid by 31 October).
• Method: Bank transfer to the account registered in the Host Portal.
• Transfer fees: Bank transfer fees are borne by NOREN (they are not deducted from Host Compensation).
• Statements: In the "Settings & Stats" tab of the Host Portal you can see, month by month, your sales, NOREN's fee, the amount transferred, and the transfer status (scheduled / paid). Statements list bookings whose Experience date has passed and whose payment has been completed (bookings with a cancellation fee appear once the scheduled Experience date has passed).

5. Registering your payout account

Please register your bank name, branch name, account type, account number and account holder name (katakana) under "Payout account" in the "Settings & Stats" tab of the Host Portal, before your first payment.

Your account details are visible only to you and NOREN. They are never shown to guests or other Hosts.

6. Cancelled or refunded bookings

Where a booking is fully refunded to the guest — for example, because it was cancelled — neither NOREN's fee nor Host Compensation arises.

Where a cancellation fee arises, we pay you the cancellation fee less NOREN's 20% fee.

• The cancellation fee is the amount the guest paid minus the amount refunded to the guest (for example, if ¥5,000 of a ¥10,000 booking is refunded: cancellation fee ¥5,000, fee ¥1,000, Host Compensation ¥4,000).
• It is paid by the last day of the month following the month of the scheduled Experience date. A booking whose refund is still being processed appears in your statement once the refund is complete.

7. Individually agreed terms

If the Host and NOREN have individually agreed on terms such as the fee rate or payment timing, that agreement takes precedence over this Guideline (Host Terms of Service, Article 10, paragraph 1).

Contact

For questions about this Guideline, please contact customer-support@noren-trip.com.